At ShineBox, we take pride in delivering high-quality products with care. However, if your order arrives damaged, we’re here to make things right.
We accept returns only if the product is received in a damaged condition.
You must notify us within 2 days (48 hours) of delivery to be eligible for a return.
Please email us at shinebox901@gmail.com with your order ID and either an unboxing video or clear photos showing the damage.
After verifying the issue, we will offer either:
A full refund, or
A free replacement product
Refunds are processed within 5–7 business days to your original payment method (for prepaid orders) or via UPI/bank transfer (for COD orders).
Returns will not be accepted if:
The damage is reported after 2 days of delivery
There is no proper proof (unboxing video or clear images)
The damage is due to misuse or mishandling
The return request is for personal preference or change of mind
For any issues related to damaged products, please reach out to us at:
📧 shinebox901@gmail.com
We’ll get back to you within 24–48 hours.